Last Updated: October 22, 2026

Thank you for shopping with Herevya. This Shipping Policy explains how and where we ship your order. If you have any questions, please contact us at info@herevya.com.

Shipping Destinations

We currently ship only to addresses within the contiguous United States (the 48 contiguous states and Washington, D.C.).

We are unable to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or any addresses outside the United States at this time.

Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days. Business days are Monday through Friday, excluding weekends and U.S. public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, promotions, or periods of high order volume, processing may take slightly longer. We will contact you if there is a significant delay.

Where Your Order Ships From

All orders ship from our warehouse in New York via USPS. Our products are imported from Türkiye and stocked in New York, so your order travels only within the United States.

Estimated delivery time: 3–15 business days.

Please note that delivery times are estimates provided by the carrier and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, or other circumstances beyond our control.

Shipping Rates

• Free shipping on all orders of $79 or more.
• Standard Shipping: $11.99 for orders under $79.

The shipping cost for your order will be displayed at checkout before you complete your purchase.

Import Duties

Our products are imported from Türkiye. All import duties are paid by us and already included in our product prices — there is no separate duty charge at checkout.

You will not have to pay any additional duties, taxes, or customs fees when your package is delivered.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package. Tracking information may take 24–48 hours to update after shipment.

Incorrect Address

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@herevya.com. We cannot change the address once the order has shipped, and we are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package has not arrived within the estimated delivery time, shows as delivered but you have not received it, or arrives damaged, please contact us at info@herevya.com with your order number. We will work with the carrier to resolve the issue. For damaged, defective, or incorrect items, please see our Refund & Return Policy.